OnPoint Magnetics Return & Refund Policy

Last Updated: [8-18-25]

At OnPoint Magnetics, we stand behind our products. Your satisfaction matters, and we want your shopping experience to feel secure. Below is our clear and simple return and refund policy.

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30-Day Hassle-Free Returns

• You have 30 days from the delivery date to return any unused item in its original packaging.

• Returns are eligible for a full refund (excluding shipping costs).

• To start a return, email support@onpointmagnetics.com with your order number and reason for return.

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Optional Shipping Protection

• At checkout, you may add shipping protection for extra peace of mind.

• If your order is lost, stolen, or fails to deliver:

  • We will reship your order free of charge, or

  • Provide an immediate refund, no questions asked.

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Return Conditions

• Items must be unused, with all original tags, packaging, and accessories.

• Products showing visible wear, damage, or alterations may receive a partial refund or be declined, depending on condition.

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Refund Processing

• Once we receive and inspect your return, your refund will be issued within 5 business days.

• Refunds are applied to your original payment method.

• You will receive an email confirmation when your refund is processed.

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1-Year Warranty Coverage

• All OnPoint Magnetics products include a 1-year limited warranty against manufacturing defects in materials or workmanship.

• If an issue arises under normal use, email us with your order number and a photo of the problem.

• We will repair, replace, or provide store credit—your choice.

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Exclusions

• Warranty and returns do not cover:

  • Misuse or abuse of the product

  • Alterations or modifications

  • Normal wear and tear

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Why It Matters

Your trust means everything to us. This policy is designed to protect your purchase and give you confidence—whether you’re shopping, unboxing, or advertising our brand on social platforms.